Shipping Policy

General Terms

1. Order Processing & Stock Availability

• We aim to keep accurate stock for all our handmade products, but there may be rare situations where inventory changes.

• If some items in your order are out of stock, we will:

  • Ship the items that are available, and
  • Contact you to choose whether to (a) wait for restocking, (b) pick another size (if applicable), (c) switch to a different product of equivalent or greater value, or (d) accept a store credit for the billed amount.

2. Order Processing Time

• After you place an order, it typically takes 1 to 10 business days for us to process and dispatch your order.
• Once dispatched, we will send you a confirmation email with a Shiprocket tracking number, which you can use to track your order on Shiprocket’s website.

3. Delivery & Shipping

• We ship exclusively using Shiprocket.
• Estimated delivery time after dispatch is 3–7 business days, but this depends on your location.
• Our warehouse operates from Monday to Saturday, excluding national holidays. We do not dispatch orders on Sunday.

4. Delivery Attempts & Non-Delivery

• We make up to two delivery attempts.
• If delivery fails on the second try (for example, you are unavailable), the package will be returned to our warehouse.
• If you ask us to re-deliver after return, additional shipping charges may apply. Please reach out to us at support@indiekraft.in in such cases.
• Any delays caused by Shiprocket after we have dispatched your order are the courier’s responsibility; we will assist where possible, but we cannot be held legally liable for courier-caused delays.

5. Shipping Charges

• All products ship free.
  

6. Damaged or Lost Packages

• Upon receiving your order, please inspect it immediately.
• If you find that a package is damaged in transit, you must report it within 24–48 hours of delivery. Please email us with unboxing photos or a short video showing the damage at support@indiekraft.in
• Our team will investigate and coordinate with the vendor (or courier) to provide a resolution — which may include a refund, replacement, or store credit, depending on the situation.

7. Non-Delivery / Order Not Received

• If your order is not delivered and you believe there's a problem, send us an email at support@indiekraft.in
• We aim to resolve non-delivery issues or process refunds within 7 to 15 days of your notification, once we complete our investigation.

8. Risk & Liability

• Once your order is dispatched with Shiprocket, the risk of loss or damage passes to you.

• We are not liable for:

  • Non-delivery due to incorrect or incomplete address provided by you,
  • Delays or loss caused by the courier, or
  • Events beyond our control (force majeure such as natural disasters, strikes, etc.).

9. Regulatory Compliance

• Indiekraft complies with the Consumer Protection (E-Commerce) Rules, 2020, under the Consumer Protection Act, 2019.
• We clearly disclose shipping charges, delivery timelines, and our grievance redressal mechanism in line with the said Rules.
• If you have any complaints, you may contact us at indiekraftofficial@gmail.com. We endeavour to acknowledge and address consumer grievances per legal requirements. 

10. Contact Information

If you have any questions, concerns, or need help:

• Email: support@indiekraft.in
• Phone: +91 85954-57520
• Address: IndieKraft, Karimpur, Nadia, West Bengal, India, 741122